Refund policy

Returns

We want you to love your MIYU order. However, due to the nature of our products, we cannot accept returns of products that have been opened, unsealed or used.

For hygiene, safety and product integrity reasons, MIYU pods must remain sealed and unopened if you wish to return them.

If you change your mind about your purchase, you may cancel your order within 14 days of receiving your goods, provided the products remain sealed, unopened and in their original condition. You must notify us of your cancellation within this period and return the products to us within 14 days of notifying us.

Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrectly supplied.

Faulty or Damaged Products

If your order arrives damaged, faulty or incorrect, please contact us at hello@shop-miyu.com as soon as possible, ideally within 48 hours of delivery, with your order number and photographs of the issue.

Your statutory rights are not affected by this policy. If a product is faulty, not as described or not fit for purpose, you may be entitled to a refund, replacement or other remedy under UK consumer law.

Opened Products

For safety and hygiene reasons, we cannot accept returns of opened or unsealed MIYU products.

This includes individual pods that have been opened, pierced, used or otherwise tampered with.